FAQ

okok FAQ — Account, Deposit and VIP

The most common questions about using okok — account security, deposit methods, VIP tier benefits and solutions to login issues — are all answered here in detail. If you cannot find the answer to your question, contact us via 24/7 live chat.

Topics

Account Security

Staying alert about your okok account security is important. The questions below cover password management, OTP confidentiality and how to spot phishing sites. Visit the okok login page for more security tips.

Never. The okok OTP (One-Time Password) is completely personal and is sent only to your mobile. No okok representative will ever ask you for your OTP. If anyone asks for your OTP by phone or message, it is a fraud attempt. Please inform us immediately via live chat and do not share your OTP.

No okok staff or support agent will ever ask for your bKash or Nagad PIN — this is against our policy. Your PIN belongs to you alone. If someone claims to be an okok representative and asks for your mobile banking PIN, block that number immediately and report it to our live chat.

A strong password should be at least 8 characters long and include uppercase letters (A-Z), lowercase letters (a-z), numbers (0-9) and special characters (#, @, !). Do not use your date of birth, mobile number or easily guessable words as a password. Avoid using the same password across multiple sites — keep a separate, unique password for your okok account.

If you notice unfamiliar transactions, a password change or an unexpected login on your account, first change your password from the okok login page. Then contact okok's 24/7 live chat and provide the details. Our security team will act quickly.

Some fraudulent sites create fake pages that look like okok. Always check your browser's address bar and confirm the URL is correct. Slight spelling changes such as "okkok" or "ok0k" indicate a fake site. If in doubt, ask us on our official live chat.

Yes. okok uses SSL encryption, which means your personal information, payment details and login data are transmitted securely. You can find full details on how your information is stored and processed on our privacy policy page.

Deposits

Depositing at okok is straightforward and can be done via multiple methods. Find answers here to everything from the minimum amount to how to deposit using each method.

The minimum deposit at okok is ৳100. This applies to all payment methods — bKash, Nagad, Rocket, Upay and bank transfer. So you can start with a small amount.

okok currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfer, you can use Dutch-Bangla Bank, BRAC Bank, Islami Bank and other major Bangladeshi banks. The minimum deposit is ৳100 for each method.

okok does not charge any additional fee for deposits. However, your mobile banking or bank operator may apply their own charges — check with the relevant service provider for details. Everything you deposit from okok's side will be credited in full to your account.

To deposit with Nagad, go to the deposit section on okok and select the Nagad method. Send money to the okok deposit number shown from your Nagad app or via USSD (*167#). Once the transaction is complete, fill in the deposit form with your transaction ID. The minimum deposit via this method is ৳100.

Network delays can sometimes cause a short wait. First, wait 5–10 minutes. If your account still has not been credited, contact okok's 24/7 live chat with a screenshot of your payment and your transaction number. Our team will investigate and resolve the issue quickly.

VIP Benefits

Join the okok VIP program to receive weekly cashback and special rewards. Full details are available on the okok VIP page. The most common questions are answered below.

okok VIP members receive weekly cashback based on their tier. They also get a special birthday gift (up to ৳2,000, wagering 10x), priority support and access to exclusive promotional offers. The higher your tier, the greater the benefits.

As your activity grows through regular play, okok automatically moves you to a higher tier. Overall account activity is assessed rather than a specific turnover target. By continuing to deposit and play regularly, you can progress from Bronze to Silver, then Gold and Platinum.

okok has four VIP tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.6%), Gold (up to 0.9%) and Platinum (up to 1.2%). Cashback is calculated on the weekly net loss for each tier.

Weekly cashback is calculated on the net loss for that week, which is total losses minus total winnings. For example: if you are in the Gold tier and your net loss for the week is ৳20,000, you will receive ৳20,000 × 0.9% = ৳180 cashback — that is the maximum amount for that tier.

Cashback is credited to your okok account and can be used to play games. To withdraw cashback bonus funds, the applicable wagering requirements may need to be met. See the terms and conditions page for full details or ask via live chat.

Account Questions

From new registration to forgotten passwords — find answers to common questions about managing your okok account here. Before registering, please read our responsible gaming guidelines.

To open a new account at okok, go to the registration page and enter your mobile number, password and the required personal details. You will need to verify via OTP during registration. Please note that you must be at least 21 years old to play at okok.

A username must generally consist of English letters and numbers and must be unique. A password should be at least 8 characters long, and including uppercase letters, numbers and special characters makes it more secure. Following the on-screen instructions during registration makes it easy to enter information in the correct format.

After logging in, you can update your email, mobile number and other details from the profile section. Some changes may require identity verification (OTP or documents). If you have trouble, get help from okok live chat.

First make sure you are entering your username and password correctly. Pay attention to uppercase and lowercase letters. Clear your browser cache and try again. If the problem continues, reset your password or contact 24/7 live chat. Make sure you are on the correct okok site.

Click the "Forgot password?" option on the login page. Enter your registered mobile number or email — an OTP will be sent there. After verifying with the OTP, you will be able to set a new password. If you have trouble with this process, contact okok live chat directly.

No. Under okok's rules, each person is allowed only one account. Attempting to open multiple accounts risks having all accounts suspended and bonuses cancelled. Please read our terms and conditions for more details.

Still have questions? Talk to us directly

If you have questions beyond those above, okok's support team is available seven days a week, twenty-four hours a day. Get help in Bengali or English — whichever you prefer.

Reach out to us for any questions about deposit and withdrawal issues, bonuses, or account verification. We usually respond very quickly.

Live Chat 24/7 instant support
Email Support [email protected]
Language Bengali & English

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