Responsible Gaming Guidelines
okok believes that betting and casino games are purely a form of entertainment — and we work to keep it that way. On this page, learn how to keep yourself safe and when to seek help.
For ages 21+ onlyWhat is responsible betting at okok?
To open an account at okok and play any game or place any bet, a member must be at least 21 years old. This age requirement is strictly enforced, and the necessary information is verified at the time of registration.
Responsible gaming means treating betting as a source of enjoyment, not a source of income. okok wants every member to stay in control of their time and money. Reading our Terms and Conditions will help you understand how we apply protective policies to every account to ensure responsible behaviour.
Betting is a conscious choice. If you ever feel the game is getting out of control, take action right away. Use the tools described below or contact us — okok is always here for you.
- Never bet with borrowed money or funds taken on credit.
- Treat every bet as an entertainment expense — there is no guarantee of getting it back.
- Decide in advance how much you will spend each day or each week.
- Do not place larger bets to try to recover money you have lost.
- Keep time with family and work separate from betting.
- Make sure no minors or underage individuals can access your account.
21+ Age Requirement: No Exceptions
All betting, casino games, live games, and virtual sports on the okok platform are for members aged 21 and above only. If there is any suspicion of underage use on an account, that account will be suspended immediately and the process to return any deposited funds will begin.
If your device is within reach of children or teenagers, use a password lock or app lock to prevent them from accessing this platform.
Tools for Setting Your Own Limits
okok offers several self-control tools that any member can activate from their account. Using these tools carries no penalty and no risk of membership cancellation.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Lowering the limit takes effect immediately; raising it takes 72 hours.
Session Time Limit
Set a maximum duration for each gaming session. Once the time is up, you will be logged out automatically and will need to wait a short while before logging back in.
Self-Exclusion
Close your account for a set period (30 days, 90 days, or permanently). No bets or deposits are possible while the exclusion is active.
Bet Limit
Set a maximum amount on how much you can bet within a given period. This protects members from large losses.
Direct Support
Contact okok's 24/7 live chat at any time. Our support team speaks Bengali and can help you activate responsible gaming tools.
Cooling-Off Break
Take a temporary break for 7 or 30 days — your account stays open but no bets or deposits can be made. Use this time to assess your situation.
Recognise the Warning Signs
Betting addiction does not always appear overnight — it can gradually slip out of control. If you notice the following signs in yourself or someone close to you, take action immediately.
Financial Pressure
Breaking into savings, borrowing money, or cutting back on essential expenses to fund betting — these are direct warning signs.
Chasing Losses
Placing bigger and bigger bets after a loss in an attempt to recover — this cycle is one of the main signs of addiction.
Family and Social Withdrawal
Hiding betting from family or friends, or giving betting more priority than social relationships.
Ask Yourself
- Do you feel restless or irritable when you are not betting?
- Has it repeatedly happened that you bet more than you had planned?
- Has betting caused arguments with family members?
- Do thoughts of betting come to mind during work or study?
- Do you find it hard to stop even when you are losing?
If you answered "Yes" to two or more of these questions, follow the support options listed below.
Ways to Get Support
Asking for help is a sign of strength, not weakness. okok always puts members' wellbeing above the game. You will find answers to more questions about responsible gaming in our FAQ section.
okok Live Chat and Email
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Contact us directly via live chat to activate self-exclusion, set limits, or raise any concern — you will get a response without delay.
Support from Family and Trusted People
Talk to a family member or a trusted friend. If you feel you cannot bring it up yourself, show them this page — they can help you take the right steps.
Professional Counselling
Mental health professionals and addiction counsellors in Bangladesh provide support for these issues. Contact the psychology department of a local hospital or a private counselling centre — everything is kept completely confidential.
Protection of Minors
The okok platform is not for anyone under 21. If there are children or teenagers at home who use your device, take the following steps:
- Do not save your password in the browser — log in manually each time.
- Secure the okok app with an app lock or biometric lock.
- Use parental control software on your device.
- Never share your bank card or mobile banking PIN with anyone.
If you suspect a minor has been using someone's account, notify okok immediately. We will act quickly and suspend the account if necessary.
Privacy of Your Information
Responsible gaming requests — self-exclusion, setting limits, or contacting support — are kept completely confidential. This information is not shared with any third party.
Reading our Privacy Policy will explain what information is collected, how long it is retained, and in what circumstances it may be used. okok treats members' personal information with the utmost care and keeps all data secure through SSL encryption.
To learn more about us and how we put members' interests first, visit our About Us page.