okok Privacy Policy
This policy clearly explains how your personal information is collected, why it is used, and how it is kept secure.
Introduction and Scope
okok is a trusted online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the website okokapp.cam and all related okok services.
By using the okok platform, you consent to the data collection and processing practices described in this policy. Please read this policy carefully before using our services. For more details about okok, visit our About Us page.
This policy applies only to information collected through the okok platform. Third-party websites or services are governed by their own privacy policies, for which okok is not responsible.
Information We Collect
okok collects user information for various purposes. The information collected falls into two main categories:
2.1 Information You Provide Directly
We collect information you voluntarily provide during registration, login, and account management, including:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details for identity verification
- Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
- User preferences and gaming activity information
2.2 Automatically Collected Information
Certain technical information is collected automatically when you browse the okok platform, including:
- IP address and device identification information
- Browser type, version, and operating system
- Time spent on the platform, pages visited, and navigation patterns
- Information obtained through cookies and similar tracking technologies
- Transaction history and deposit/withdrawal records
okok never collects unnecessary or excessive personal information. Only the information needed to provide services and ensure security is collected.
Purpose of Data Use
okok uses collected information for specific and legitimate purposes, detailed below:
3.1 Account Management and Verification
Information is used to create, manage, and secure your account. When a new user registers, an identity verification process confirms that the account is legitimate and that the user is above 21 years of age.
3.2 Transaction Processing
Payment information is required to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. This information is used solely to complete transactions and is never shared with third parties without authorisation.
3.3 Customer Support
okok's 24/7 live chat and email support team may access account and transaction information to resolve your issues quickly. This access is limited and used only for support purposes.
3.4 Security and Fraud Prevention
Technical information is analysed to protect platform integrity and detect suspicious activity. Preventing multiple accounts, fraudulent transactions, and unauthorised access is a priority for okok.
3.5 Service Improvement
By analysing user behaviour and preferences, okok improves its game selection, payment methods, and overall experience. This analysis is done in aggregate and no individual user's information is disclosed separately.
3.6 Communication and Promotions
With your consent, okok may inform you about new bonus offers, promotions, and important updates via email or messages. You may opt out of such communications at any time.
Data Sharing and Disclosure
okok does not sell users' personal information or transfer it to third parties for commercial purposes without authorisation. Information may be shared only in the following specific circumstances:
4.1 Service Provider Partners
Third-party services used for payment processing, game delivery, and technical infrastructure may receive a limited amount of necessary information. These partners are bound by strict confidentiality agreements with okok.
4.2 Legal Obligations
okok is legally required to comply with valid requests from legal authorities or court orders. In such cases, only the necessary information is provided.
4.3 Explicit User Consent
If your information needs to be shared for a specific purpose not covered by the above reasons, your explicit consent will be obtained in advance.
okok never sells your information to advertising agencies or data brokers. Protecting user privacy is our ethical responsibility.
Cookies and Tracking Technologies
The okok website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve platform functionality and user experience.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and run basic site functions. The site will not work properly without these.
- Functional Cookies: Used to remember your language preferences, security settings, and account customisations.
- Analytics Cookies: Used to understand traffic patterns and user behaviour, helping to improve service quality.
5.2 Cookie Controls
You can control or disable cookies from your browser settings. Note that disabling essential cookies may prevent some features of the okok platform from working correctly.
Data Security Measures
okok follows industry-standard security practices to keep user information safe, ensured through both technical and procedural means.
6.1 Technical Security
- All data transmissions secured through SSL (Secure Socket Layer) encryption
- High-grade encryption technology used for stored data
- Regular security testing and vulnerability assessments conducted
- Firewalls and intrusion detection systems to identify and prevent unauthorised access
- Two-factor authentication via OTP verification
6.2 Procedural Security
- Strict data access controls and training for staff
- Access to personal information limited to authorised staff only
- Regular security audits conducted
- A rapid response plan in place for data breach incidents
In the event of a data breach, okok will notify affected users as quickly as possible and assist them in taking the necessary protective steps.
Data Retention Period
okok retains user information for as long as necessary to fulfil the purposes of providing services. Retention periods vary by type of information:
- Account Information: Retained while the account is active and for a specified period after closure as required by legal obligations.
- Transaction Records: May be retained for an extended period in accordance with financial regulations.
- Technical Logs: Generally retained for a short period and deleted after security reviews are complete.
- Marketing Consent Data: Retained until you withdraw your consent.
User Rights
okok grants users the following rights regarding their personal information:
8.1 Right to Access
You may request to know what information okok holds about you at any time. This request can be made through customer support.
8.2 Right to Correction
If any information stored about you is incorrect, you may request a correction. This can be done through account settings or customer support.
8.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, where legal obligations exist, it may not be possible to delete all information completely.
8.4 Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. The option to opt out of marketing messages is available at any time.
8.5 Right to Data Portability
You may request your data in a structured, machine-readable format, allowing you to transfer it to another platform.
To exercise these rights, contact the okok customer support team. Our FAQ page has answers to more questions about accounts and data.
Minors and Responsible Use
okok is a platform strictly operated for users aged 21 and above. okok follows special measures to protect minors:
- An ID card or date of birth is collected during registration for age verification
- If an account is suspected of belonging to a minor, it is suspended immediately
- Information from minors is never knowingly collected
To learn more about responsible gaming and how to keep yourself and your family safe, see our Responsible Gaming Guidelines.
Policy Changes and Updates
okok reserves the right to change or update this privacy policy from time to time. If any significant changes are made, users will be notified by email or through a platform notification.
Continuing to use the platform after changes are made will be considered your acceptance of the new policy. We recommend checking this page regularly.
This privacy policy should be read together with okok's Terms and Conditions, which detail the overall terms of platform use.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, contact the okok customer support team:
- Live Chat: Available 24/7 on the okok platform, in Bengali and English
- Email: [email protected]
Any request related to your information will be responded to within a reasonable time of receipt. Our support team provides assistance in both Bengali and English.
This privacy policy was last updated in January 2025. okok is always committed to protecting user information.